Refund and Returns Policy

Privacy & Policy

Introduction
In Vibrand, we prioritize your privacy and are dedicated to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you interact with us or use our services. At the same time, it describes your rights under the General Data Protection Regulation (GDPR). By using our website and services, you consent to the terms of this policy.

1. Data we collect
We may collect and process the following personal data:

• Contact Information: Name, address, email, phone number, postal address.
• Technical Data: IP address, browser type, device information and usage data.
• Contact Data: Details of interactions, messages and requests.
• Preferences Marketing: Your preferences regarding receiving marketing communications.

2. How We use your Data
We collect and process personal data to:

• We provide and adapt our services.
• We respond to your requests and provide customer support.
• We send marketing updates, newsletters or communications related to our services (with your consent).
• We analyse the performance of the website to improve the user experience.
• We comply with legal obligations and ensure the security of the website.

3. Legal Basis for Processing
We process your personal data on the basis of the following legal bases:

• Conventional necessity: To fulfill requests and service agreements.
• Legal interests: For our business operations, marketing and improving our services.
• Suggestation: For marketing communications, where you have given explicit consent.
• Legal compliance: To comply with legal obligations or requests from regulatory authorities.

4. Data sharing
We do not sell or lease your personal data to third parties. However, we may share your data with trusted third-party service providers, such as:

• Providers of web pages and information technology services.
• Marketing tools and analytics. These providers are contractually obliged to handle your data securely and comply with GDPR standards.

5. Data Retention
We retain your personal data for as long as it is necessary to fulfill the purposes described in this Privacy Policy. When the data is no longer necessary, we delete or anonymize it safely.

6. Your Rights in accordance with GDPR
You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: To correct any inaccurate or incomplete information.
• Delete: Request deletion of your data (“right to leth”).
• Restriction of processing: Limit the way your data is used.
• Data Portability: Receive a copy of your data in a structured format.
• Removal of Consent: Revoke your consent to the data processing at any time.

To exercise any of these rights, contact us at contact@vibrand.gr.